This is all new to me.. What is it that you do, to get my website up and running?

We can only work with the information our customers send us. To put it simply, we (like all website designers) put the customers info into their chosen template/design (that we provide) and publish it on the internet. So potential customers can find them. We also host our customer's websites on high quality servers and resell domain names. Please keep in mind, we are not graphic designers so if you need any logos or other design work done you must have this prepared elsewhere, and then you can send it to us to add to your website.

Can I get an email that matches my domain name (eg. example

Yes, you have the ability to set up emails to match your domain name. We can help you create the email address within your cPanel and provide the instructions for how you can set it up on your phone and computer (Outlook etc.) yourself. However, please note, email accounts are self-managed and we provide limited support after they have been created.

Can you tell me a bit more about hosting and what it has to offer? Do I need this?

Yes, hosting is required to keep your website live on the internet. Websites are hosted on servers. We provide hosting on high quality Australian servers. We offer Cheap Budget Hosting and Cloud Hosting. Cloud is one of the best hosting options available and our service is fast and secure. Website hosting is billed monthly.

Will I be able to play around with things on the web pages and do some stuff myself or is this only done by someone like yourself?

Yes, you can edit your website pages easily from the front end after it is developed and live on the internet. It is like editing a Word document. Some things require more advanced support and we are here to help. However, once your website is published on the internet, any additional work (outside your chosen package or quote) that you request us to do is charge at an hourly rate depending on the complexity of the job (from $75* per hour). Additional features added to the site such as, Ecommerce / Online shopping / Photographers Website and other extensions will require a quote.

Will my page be able to be viewed by everyone?

Yes, the internet is global. There may be some unsafe countries which we may block from our servers from time to time (to help prevent threats to our service).

Will my website be seen in Google search results?

We offer Free SEO with our website development packages. This includes submitting your website and sitemap to Google and Bing however, we can't guarantee that they will crawl your website. Please read more about this offer and our Terms and Conditions via our Free SEO page.

Will I be able to pick a Domain Name?

Yes, if you do not have a domain name already please click on 'Buy a Domain Name' via our website main menu – you will be directed to where you can search for an available domain name. You can use a credit or debit card to purchase your domain name online. If you need any assistance please let us know.

I have a domain name already hosted with another service provider, can I transfer it your service?

Yes, you can transfer your domain name to our service. Please contact us for instruction on how to do this.

How do I know what the webpage will look like on a mobile phone or tablet?

All the website templates we use are mobile friendly. Once you get in contact with us we will send you a link to the responsive templates, which you can choose from and also view on a mobile phone or tablet so you can see how they look on different mobile devices.

Will I be able to contact your company for assistance if I'm stuck with something?

Yes, we are here to assist and we provide tutorials to help you after we have finished developing your website and it goes live on the internet.

Once our website goes live, can I get into the site, with admin rights, and add photos and new pages if I want?

Once your website goes live, you will be able to make changes, add new pages and photos. However if you make any errors or need assistance to fix anything, we charge our hourly rate (could be more depending on the level of technical work involved) to help you with website maintenance.

Will I get Administrator Access to my website?

Yes, you will be able to log-in to your website administrator. However, it is best make sure that experienced users work with the administrator to edit your website, as this is more complicated (compared to the front end access). Please don’t remove our log-in if you access the administrator, or we may not be able to help you with your website in the future.

Do you update my website Joomla version and other modules/components when they need updating?

We don't do any updates to your website unless you hire us to do so. It is recommended that you update your website when it is needed for security, to prevent hacking and other issues on your website. You are able to do this yourself through your website administrator. Simply click on the Joomla notification to update your website. You can also update additional extensions by navigating to 'Extensions > Manage > Update' then click on the extensions to update.

Where do I find my Website Administrator Access?

You can login to your Administrator via (use the same log-in as for the front-end of your website).

Will I get cPanel Access?

Yes, you will be able to log-in to your website Hosting cPanel. If you need to access your cPanel please contact us.

If you have any other questions feel free to Email us »

Kiwi Kiwi Web Design
Covid-19 Update

Kiwi Web Design Ltd is operated from home and will continue to be so, during the New Zealand lockdown (at all levels). During this time we will not be arranging any meetings with clients. If you wish to get in contact with us, please use the contact form on our website contact page.

Thank you!


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